Refund Policy | Elyon Soft Solutions

Refund Policy

We're committed to transparency. This policy explains how refunds work for our custom software and subscription-based products — including exceptions and processing timelines.

Last Updated: April 2026 Reading time: ~3 min Effective Immediately

Last Updated: April 15, 2026 · This policy replaces all prior versions.

No Refund Policy

All payments made to Elyon Soft Solutions for software development, digital services, or subscription-based products are non-refundable. By making a payment, you confirm that you have reviewed the scope of services and agree to the terms associated with the engagement.

We do not offer refunds for:

Change of mind after project initiation
Partial or incomplete service usage
Delays caused by third-party dependencies or client-side issues
Subscription cancellations or unused portions of service time

Exceptions

While we maintain a strict no-refund policy, exceptions may be considered at our sole discretion in the following special cases:

Duplicate payments made in error

Non-delivery of service due to technical failure directly attributable to Elyon Soft Solutions

Situations deemed exceptional by our management after internal review

Any approved refund, if applicable, will be processed within 7–10 business days to the original payment method.

Contact

For refund-related inquiries or to request exceptional-case consideration, please contact our support team. We're here to help.

Our support team is available Mon–Fri, 9:00 AM – 6:00 PM IST.

Reach out directly with your order number or invoice reference, and we'll respond within one business day.

support@elyonsoft.com +91 63090 58489